atmx and People First Bank partner to deliver a modern self-service banking experience

A strong partnership between People First Bank and Armaguard Technology Solutions (ATS) is bringing a new generation of self-service banking technology to 55 People First Bank locations across Australia.

A key feature of the rollout is the introduction of contactless ATM transactions. Featuring the latest Diebold Nixdorf DN Series devices, the ATMs also provide fast and secure access to cash withdrawals, deposits, balance enquiries and PIN changes, giving customers greater choice, convenience and flexibility in how they bank.

The technology has been designed with accessibility and inclusiveness in mind, featuring a user-friendly interface and multi-language support to help make self-service banking more convenient for customers.

A fully managed ATM solution

The People First Bank rollout demonstrates the value of ATS’s fully managed ATM services model, which provides financial institutions with an end-to-end solution covering the technology and operational requirements of their ATM network.

As part of the partnership, ATS has supported the supply and deployment of the new ATM devices, together with ongoing maintenance, monitoring, cash management and replenishment.

Backed by the scale and operational expertise of the atmx network, ATS works with financial institutions to deliver secure, reliable and customer-focused self-service banking solutions, allowing them to focus on their customers while ATS manages the underlying ATM infrastructure.

“People First Bank had a clear vision of delivering a modern banking experience for its customers. We’re proud to have supported that vision through the successful delivery of this project and look forward to supporting People First Bank into the future.”

— Con Tsiknis, General Manager, ATS (atmx)

Supporting People First Bank’s customer experience

For People First Bank, the partnership with ATS is supporting its broader focus on providing customers with convenient and accessible ways to manage their everyday banking.

The new ATM network gives customers access to modern self-service functionality while providing People First Bank with the operational support and expertise required to manage its ATM services across multiple locations.

“These new ATMs mean our customers can do their everyday banking faster, easier and with more confidence, which is exactly what we wanted to provide. ATS has delivered and we look forward to a long and successful partnership.”

— Michael Tons, Acting Chief Customer Officer

The successful rollout marks an important milestone in the partnership between People First Bank and ATS, combining modern self-service technology with a fully managed ATM service to support the evolving needs of customers and communities.