FAQs

You will need to contact your financial institution for any issues with an atmx including transactions, your card or the cash dispensed.

Easy. Use the contact form to get in touch.

You will need to contact your financial institution.

The Reserve Bank of Australia made a change in March 2009 to the ATM industry, and ATM owners now charge cardholders directly for using their machines. This simply means when a fee is applicable a message will display on the ATM letting you know there will be a charge if you proceed.

A direct charge fee is what an ATM owner charges a cardholder directly for providing your cash via the atmx. To avoid a direct charge fee at an atmx, your financial institution must be a partner of the atmx network.

The Reserve Bank of Australia made a change in March 2009 to the ATM industry, and ATM owners now charge cardholders directly for using their machines. This simply means when a fee is applicable a message will display on the ATM letting you know there will be a charge if you proceed.

A direct charge fee is what an ATM owner charges a cardholder directly for using their ATMs. To avoid a direct charge fee at an atmx, your financial institution must be a partner of the atmx network.

If your financial institution is a partner of the atmx network, you will not incur a direct charge fee (no transaction fee) for conducting withdrawals and balance enquiries.

Our fee-free partners are ANZ, Suncorp Bank, Westpac, BankSA, St. George Bank, Bank of Melbourne, RACQ Bank, Horizon Bank, Bank Orange, BCU Bank, P&N Bank, AMP Bank, Darling Downs Bank, Police Credit Union, Central Murray Credit Union Limited, Police Bank, BankWAW, Central West Credit Union, BNK Banking Corporation, Goulburn Murray Credit Union, Broken Hill Bank, Dnister Ukrainian Credit Union, Transport Mutual Credit Union, Defence Bank, Border Bank.

ATM is the acronym used for automatic teller machine. But we’ve heard some good ones, like any time money, which really works just as well.

Please contact your financial institution to lodge a transaction dispute in order for it to be investigated.

EMV stands for Europay, Mastercard and VISA, a global security standard for cards with chips.

atmx is owned and operated by Armaguard, the most trusted provider in currency management. Each atmx provides a number of enhanced security features to protect your transactions.

You can withdraw up to your daily card cash withdrawal limit, please contact your financial institution to confirm this amount.

Many cardholders are able to change their PIN at an atmx. You’ll know if you are able to change your PIN at an atmx if you see the ‘change PIN’ option or you are provided with that option in the ‘Other Services’ option on the screen after you’ve entered your current PIN. Refer to the atmx locator or an atmx with PIN changing capability.

Card skimming is the theft of your account data (which is recorded in the magnetic strip on the back of your ATM card). This theft is carried out by criminals attaching electronic card reading devices to the top of the card readers.

Usually, card skimming is supported by a camera or other devices placed over the existing keypads to record PINs as they are entered. Technology can also be used to wirelessly transmit captured data to other devices or criminals waiting nearby. This is why it is so important to cover your hand when entering your PIN.

Stolen card data can be used to duplicate cards and is used with the captured PIN to steal money from bank accounts.

What can I do about card skimming?