FAQs

How do I contact atmx?

Easy. Use the contact form to get in touch.

I have forgotten my pin number?

You will need to contact your financial institution.

What is direct charging?

The Reserve Bank of Australia made a change in March 2009 to the ATM industry, and ATM owners now charge cardholders directly for using their machines. This simply means when a fee is applicable a message will display on the ATM letting you know there will be a charge if you proceed.

What is a direct charge fee?

A direct charge fee is what an ATM owner charges a cardholder directly for using their ATMs. To avoid a direct charge fee at an atmx, your financial institution must be partner of the atmx network.

ANZ cardholder terms and conditions

*Terms and conditions apply. No transaction fee access relates to the following: a successful cash withdrawal and an account balance query. Daily withdrawal limits may apply. For certain ANZ cards, withdrawals from an ATM may attract interest, and you may also have to pay a cash advance fee. For details on cash advance fees and other charges, please refer to your applicable product terms and conditions. Eligibility criteria, account fees and interest, charges may apply.

What does ATM stand for?

ATM is the acronym used for automatic teller machine. But we’ve heard some good ones, like any time money, which really works just as well.

Who do I contact when my card is captured?

You will need to contact your financial institution for any issues with an atmx including transactions, your card or the cash dispensed.

The incorrect amount of money was dispensed from the ATM, who do I contact?

Please contact your financial institution to lodge a transaction dispute in order for it to be investigated.

What is an EMV?

EMV stands for Europay, Mastercard and VISA, a global security standard for cards with chips.

What security features do an atmx have?

atmx is owned and operated by Armaguard, the most trusted provider in currency management. Each atmx provides a number of enhanced security features to protect your transactions.

How much money can I withdraw from an atmx in one day?

You can withdraw up to your daily card cash withdrawal limit, please contact your financial institution to confirm this amount.

Can I change my pin on an atmx?

Many cardholders are able to change their PIN at an atmx. You’ll know if you are able to change your PIN at an atmx if you see the ‘change PIN’ option or you are provided with that option in the ‘Other Services’ option on the screen after you’ve entered your current PIN.

What is card skimming?

Card skimming is the theft of your account data (which is recorded in the magnetic strip on the back of your ATM card). This theft is carried out by criminals attaching electronic card reading devices to the top of the card readers.

Usually, card skimming is supported by a camera or other devices placed over the existing keypads to record PINs as they are entered. Technology can also be used to wirelessly transmit captured data to other devices or criminals waiting nearby. This is why it is so important to cover your hand when entering your PIN.

Stolen card data can be used to duplicate cards and is used with the captured PIN to steal money from bank accounts.

What can I do about card skimming?

The devices used by criminal card skimmers can be very hard to detect. We regularly check our ATMs for illegal attachments.

If there are signs that the ATM has been tampered with or that the card reader or keypad just doesn’t seem quite right, please do not to proceed with your transaction and notify your financial institution immediately.

If you notice any unusual transactions on your account, you should notify your financial institution immediately.